Support => Email FAQ

How do I use Web Mail?


Most customers use an email client application, such as Microsoft Outlook, to check their mailboxes on Teztech's servers. However, for various reasons, you may need access to your Teztech mailbox via a web page. To login to the webmail system, you'll need the following:

  • An email address: Typically, this will be user@mydomain
  • A username given to you by your administrator (or created in the control panel if you are the administrator).
  • A password

The login to the web mail system can be found here:

You will need to enter your username (for some users this is the same as their email address) and password to login.

Once you have logged in, you should see your inbox. The default is to show the newest messages first.

Manual Configuration of Reply Address

Depending on the way your account was setup, you may need to configure your reply address in our webmail system. Try sending yourself a test message from the webmail system. When the test message arrives in your inbox, confirm that the reply address is correct. If not, you'll need to follow these steps:

  1. Login to webmail at
  2. Click Settings at the top, right of the page
  3. Select the Identities tab
  4. In the left column, select the default Display name and E-Mail that the system assigned to you.
  5. In the right column, fill in all the fields as described below:
    Field Name Comments
    Display name Enter your name as you wish it to appear in emails you send. Spelling and punctuation is not important for email to work correctly
    E-Mail Enter your email address

  6. Click Save to save your reply address settings

Configuring Special Folders

To allow for compatibility with a wide variety of email client software, the webmail system does not automatically create special folders such as Sent Items or Trash. If you use webmail often, you will probably want to create these folders and configure webmail to use them.

Create Special Folders

If your email client has not already created special folders for you, follow these steps to create them manually:

  1. Login to webmail at
  2. Click Settings at the top, right of the page
  3. Select the Folders tab
  4. Near the bottom of the page, in Create new folder, enter each of the following special folder names, then click Create.
    • Drafts
    • Sent
    • Junk
    • Trash
  5. Select the Preferences tab
  6. Under Section, select Special Folders
  7. Verify that the folders you created earlier have been properly selected

Coordinating Webmail Access with Your POP3 Client

Normally, a POP3 client, such as Microsoft Outlook, will delete the messages from our server after they have been downloaded. So, if you have your desktop mail client set to download and delete messages every 5 minutes, you will find that your webmail inbox is empty every 5 minutes! Most email clients, including Outlook, have a "Leave a copy of messages on server" setting that will allow you to leave the last X days of email on the server. I personally set mine to "Remove from server after 5 days".

Please Note: I highly recommed that you select the "Remove from server after X days" options. If you don't ever delete messages off the server, eventually your mailbox will get full. I have found that keeping the last 5 days is enough for most circumstances. If I know I'll be away from my desktop computer for a few days, I'll simply turn my computer off before I leave. Outlook can't delete any messages if your computer is not turned on (really!).


If your question isn't answered here, ask our support team directly,
or call 678-268-4065 and choose option 2 for support.